Shipping policy
Order Processing:
At vollp.com, we aim to process all orders within 1-3 business days.
Please note that certain factors may influence processing times, such as incomplete payment, insufficient address information, or high demand during peak seasons. In such cases, we will contact you via email before proceeding with your order to ensure successful delivery.
Shipping Time:
Our standard shipping time is 7-10 business days for the United States and 10-14 business days for international destinations.
Several factors can affect shipping times that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
While we have limited control over these variables, we will do our best to keep you informed using all available information.
Taxes and Duties:
Please be aware that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, please contact your country’s customs office.
Important: vollp.com cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of your package's release rests solely with the customs authorities, and we have no control over this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us as soon as possible, and we will do our best to assist you. However, we cannot guarantee cancellation as orders are quickly forwarded to the warehouse. If processing or shipping has already begun, we regret that we cannot cancel the order, and you will need to initiate a product return.
If you have any further questions, please do not hesitate to contact us via our contact page.